DARCARS Automotive Group hiring Sales BDC Representative DARCARS Englewood in Englewood, NJ | LinkedIn (2024)
Sales BDC Representative DARCARS Englewood
DARCARS Automotive GroupEnglewood, NJ
DARCARS Automotive Group Englewood, NJ
1 week ago
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DARCARS Automotive Group is looking for a On-SiteSales BDC Agent!
CLOSED SUNDAYS*
Must Have Previous BDC Experience*
Opportunity for Growth*
As a Business Development Call Center Agent your role is vital in managing our digital business prospects. *This is not a remote position. You will contribute to a next generation car buying experience by developing a real connection with our prospective customers primarily via today's preferred communication channels. You will be tasked with managing a high-volume number of inbound/outbound calls and emails in a timely manner. Identify customer needs, schedule in-person and virtual sales appointment, partner with the sales consultants, and provide pricing and vehicle availability information.
Respond to all customer internet inquires via email, SMS and phone under 1hr and with content that meets the company’s mystery shop guidelines
Serve as the first-level expert on our products and services, the purchase process, and the DARCARS brand
Convert inquiries to dealership visit or virtual appointments
Adhere to phone communication scripts and email templates
Document all customer contact activity in eLeads (crm)
Meet, or exceed, individual performance objectives: response time, response rate, appointment set rate, workbook follow up activities and close rate conversions etc
Follow best practice guides for short term and long term follow up with customers
Requirements & Qualifications:
Computer savvy with a full working knowledge of Microsoft Office Suite
Quick learner, able to absorb substantive product and service information
Excellent listening, verbal, and written communication skills
Commitment to quality, process improvement, innovation, and excellence
Professional appearance and work ethics
High volume outgoing calls, ranging from 70+ calls per day
Advanced computer & phone skills
Minimum typing 35-40 words per minute at minimum
Experience using customer tracking systems to track calls and appointments preferred
Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred
Appointment setting experience a plus
Able to multi-task in a fast-paced environment
Various language proficiency is always a plus
Team player, strong organizational and time management skills
Availability to work evenings and weekends if necessary
High School or equivalent
Must be at least eighteen years of age
Must be able to pass pre-employment screen (background)
Benefits
Insurance: medical, vision, dental
Short-term and long-term disability plans
Life Insurance
Employee discounts on vehicle purchases, parts and service repairs
Opportunities to join our community service initiatives
This job advertisem*nt in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisem*nt is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. DARCARS Automotive Group is an Equal Opportunity Employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. #indeed#indeedsales
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Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Internet Publishing
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